Remote assistance method, device and system for smart terminal



The invention provides a remote assistance method, device and system for a smart terminal and relates to the technical field of the Internet. The method comprises the steps that an assistance terminal establishes network connection with the smart terminal through a remote assistance request; real-time images and/or real-time audios played by the smart terminal are received and displayed in real time; a virtual control key is generated on a display interface according to a preset operation; an operation instruction is generated according to the operation acting on the virtual control key, and the operation instruction is sent to the smart terminal, so the smart terminal carries out corresponding operation according to the operation instruction. According to the scheme, the smart terminal can be checked or controlled through the assistance terminal, and remote assistance in problem diagnosis and recovery of the smart terminal is realized.




Download Full PDF Version (Non-Commercial Use)

Patent Citations (0)

    Publication numberPublication dateAssigneeTitle

NO-Patent Citations (0)


Cited By (0)

    Publication numberPublication dateAssigneeTitle