Remote assistance method, device and system for smart terminal

智能终端的远程协助方法、装置及系统

Abstract

本发明提供了一种智能终端的远程协助方法、装置及系统,涉及互联网技术领域。其中,所述方法包括:所述协助终端通过远程协助请求与智能终端建立网络连接;对所述智能终端播放的实时画面和/或实时音频进行接收并实时呈现;根据预设操作,在显示界面生成虚拟控制按键;根据作用于所述虚拟控制按键的操作生成操作指令,发送给所述智能终端以使所述智能终端执行所述操作指令对应的操作。本方案中,可以通过协助终端查看或者控制智能终端,实现对智能终端的问题诊断及修复的远程协助。
The invention provides a remote assistance method, device and system for a smart terminal and relates to the technical field of the Internet. The method comprises the steps that an assistance terminal establishes network connection with the smart terminal through a remote assistance request; real-time images and/or real-time audios played by the smart terminal are received and displayed in real time; a virtual control key is generated on a display interface according to a preset operation; an operation instruction is generated according to the operation acting on the virtual control key, and the operation instruction is sent to the smart terminal, so the smart terminal carries out corresponding operation according to the operation instruction. According to the scheme, the smart terminal can be checked or controlled through the assistance terminal, and remote assistance in problem diagnosis and recovery of the smart terminal is realized.

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